Seller is responsible for meeting his hers set conditions (delivery time, etc.) If conditions are not met, buyer has the right to cancel and refuse the order. Both parties have the right to cancel an order. An order mutually canceled by both parties does not influence either of their ratings.
Multiple requests to cancel an order will be automatically accepted after 48 hours. Buyer has the right to cancel an active order if nothing has been delivered yet, by the seller.
Canceling an active order will result in negative feedback. The Buyer becomes the owner of all intellectual and property rights for the task, only after approval of the task. Without the Buyer's approval, all intellectual and property rights for the outcome of a task belong to the Seller.
Added tasks have to be exact and accurate. Otherwise, they will be deleted. Sellers must sell an exact service or product. If the offered service or product comes in different variations which mean different prices, add more tasks for each version.
Tasks that contain contact information of any kind, whether in the description or pictures/video, will be deleted.
FiverUp.com reserves the right to edit tasks for content or description, to enable their approval. E.G.: Deleting contact information, changing the category or other.
All communication, including the transfer of data and documents, is to be done through FiverUp.com.
Posting or publishing of any illegal, improper, copyright protected, rude, abusive, promotional, spam, violent or contentious material is strictly prohibited, and will get your account blocked, forever. FiverUp.com has the final say and a Zero Tolerance policy.
Users are solely responsible for transferred data, anti-virus protection and malware. FiverUp.com is not responsible for any damage caused by using this web page and its contents, or damage caused by any data transfer.
Seller is obligated to deliver complete data for each ordered task.
You as a buyer have 3 days (72 hours) to respond, once your task is delivered. Otherwise, your order will be closed as delivered, automatically, by the system.
You can pay for your orders using PayPal or a Credit Card. Once the payment is confirmed, the order will be created and sent to the seller. Identity of both the seller and the buyer is kept anonymous, for your protection. To ask for any means of contact such as email address, IM, Skype, ICQ or telephone number, is strictly prohibited.
In case of contact information exchange between the Buyer and Seller, FiverUp.com will not guarantee the terms of the task, the contents, results or the delivery date, etc. In which case, FiverUp.com is not responsible for any financial loss due to contact exchange during order fulfillment. It is prohibited to offer any alternate form of payment, other than through FiverUp.com
It is forbidden to use direct payments through PayPal to pay the Seller. If you have been asked by the Buyer or the Seller for your PayPal account, please contact us HERE, NOW.
Paying the Seller directly will get your account blocked permanently. In case of a dispute, please try to communicate directly with the Seller. We're all adults. If you feel you need further assistance, please contact Customer Service HERE'.
Some products require physical delivery or shipping (for example: hand made products, arts & crafts, collectibles, etc.) The Seller can add shipping costs and postage to the cost of the task, domestic or international.
In case of physical delivery, the Seller will require the delivery address of the Buyer. The Seller is obliged to send out the product, packaged correctly, via a reliable shipping service (USPS, FED EX,UPS, etc.) at the Buyer's agreement and expense. FiverUp.com is not responsible for late deliveries or for any damages which may occur during shipping. We recommend insuring your parcels.
All ads posted by FiverUp.com Buyers and Sellers, as well as pictures, video or any other materials used in a task ad (after their approval by FiverUp.com), become the property of FiverUp.com. Any copying is prohibited and will be prosecuted.
All information on FiverUp.com is confidential, private and safe. Our users can choose, if they wish, to remain completely anonymous. Both the Buyer and the Seller have the right to cancel an order if the order was not delivered on time, the delivery failed or the task was not delivered at all. FiverUp.com invests a lot of effort to protect our Sellers from fraud. This includes intentional or unintentional harm. We check the Buyers and Sellers, and eliminate those who pursue harmful activity.
FiverUp.com provides excellent Customer Service, so we can help you with any questions you may have about orders, or to solve any problems with our web page. Our team monitors the web page constantly, so we can eliminate fraud and inappropriate content.
The user grants the company operating FiverUp.com the rights to process their personal information for payout and marketing purposes. This consent also applies to occasional informational emails which we may send out to our users. The user states that they have given their consent of their own free will, and they can recall it anytime, through a written email.